We respect the privacy rights of our visitors or users or customers and recognise the importance of protecting the information collected about them. This privacy policy is about how we collect, store, and use the personal information that you provide to us. As part of our commitment to your privacy rights and security, our websites have been certified by Cybertrust.

This privacy policy explains:

What personal information do we collect from you and how?

• What about cookies? What are cookies?

• How this information may be used

• Who we will share your personal information with

• Where we process your personal information

• Marketing opt-in and opt-out provisions

• How you can access your personal information and keep it up to date

• Safeguarding your personal information

• Why we link to other websites

• • How we can make changes to this policy

If you are under 16, you must inform a parent or guardian about our privacy policy to obtain their agreement to the privacy policy before registering, subscribing or placing an order with us.

WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?

We and our business partners collect information about your use of our online services using cookies. Cookies are very small files that are sent by us to your computer or other device which we can access when you visit our site in future.

Cookies help us remember who you are and other information about your visits. They can help display the information on a website in a way that matches your interests. Most major websites use cookies.

For more information about how we use cookies, please read our cookie policy.

WHAT ABOUT COOKIES? WHAT ARE COOKIES?

We and our business partners collect information about your use of our online services using cookies. Cookies are very small files that are sent by us to your computer or other device which we can access when you visit our site in future. Cookies help us remember who you are and other information about your visits. They can help display the information on a website in a way that matches your interests. Most major websites use cookies.

For more information about how we use cookies, please read our cookie policy.

HOW THIS INFORMATION MAY BE USED

Whenever you give us your personal information we will use it in accordance with applicable privacy laws and for the purposes set out in this policy, on the data entry forms you complete, in any relevant terms and conditions and on pages or emails which link to the data entry forms.

When you use our services: If you use any of our services, register for or attend one of our events, set up, look at or change your account details or contact your personal shopper or a member of our Customer Care team, we will record your personal details. Your information will be used in the first place to provide the products, services or information you have asked for and to provide you with a personalized shopping experience. We keep the information you provide and may use it for several purposes, including: (i) accounting, billing, reporting and audit; (ii) credit checking or screening; (iii) authentication and identity checks; (iv) credit, debit or other payment card verification and screening; (v) debt collection; (vi) safety, security, health, training, administrative and legal purposes; (vii) data matching and dedupe, statistical and market analysis, and marketing information; (viii) advertising and marketing for us, our Group and third parties; (ix) developing, testing and maintaining systems; (x) studies, research and development; (xi) customer surveys; (xii) customer care and to help us in any future dealings with you, for example by identifying your requirements and preferences; (xiii) where required by law or in connection with legal proceeding or disputes; and (iv) any other uses set out in the terms and conditions for use of our services. For these purposes we may disclose your information to one or more of the other organisations listed in the section called “who we will share your personal information with”.

Saved payment card details will only be shared with our payment partner and not with any other third parties and will only be used to process your order, using our payment partner’s systems.

We may also use your personal information to send you marketing updates, as detailed in the next section.

Tracking how our online services are used: We collect, and use third parties to collect and share with us, information from lots of visitors to our online services and analyse it to build up a picture of how people use our websites. This helps us improve the services we offer. We may also give anonymous statistics about visitors to other, reputable organisations, but the information we provide will not include details that would allow these organisations to identify you. For more information on our use of cookies, please read our cookie policy.

Customization of our online services and advert targeting: We may use the information you give us about yourself and the information we collect via cookies when you use our online services to build up a picture of your interests. We may then use this information to try to make sure that when we send you marketing communications and when you visit our websites or use our online services, you don’t miss offers and information that might interest you. This information may also be used by our third party advertising agencies and networks, to advertise our own or third party products and services to you when you visit third party websites and online services. This is called advert targeting or interest-based advertising. For more information on how to reject targeted advertising or interest-based advertising cookies please read our cookie policy.

Testimonials: If you give us feedback, we may use it to improve our services and we may publish it online or offline to promote our business and our services. We will ask for your permission before we publish it.

Comments and reviews submitted to our online services: If you wish to submit a comment or feedback on a blog or article featured on our services, we may (but are not obliged to) publish your comment online or offline to promote our business and our services. We will collect your name or username which will be displayed next to your comment and e-mail address, which will not be published, but which we may use to contact you in relation to your comment.

Mobile services: When you request our mobile services, we may keep your mobile phone number, the make and model of your phone, the operating system used by your phone and details of your network operator, and we will link a unique identifier to your mobile phone number. We’ll store your device language, app language, country, We need this information in order to provide the features and services enabled through our mobile services and to administer our mobile service. We may also use it for SMS or voice marketing and market research.

Social networks: If you follow us or interact with us on any of our pages on third party social media platforms, such as Instagram, Facebook, Twitter, Pinterest and Google+, information you provide will be subject to the third party’s privacy policy, as well as this privacy policy.

Direct marketing: For information on how we may market to you, please read the section called “marketing opt-in and opt-out provisions”.

Customer surveys: Every now and again, we may ask you for your opinion on our services and the products you have purchased through our services. When we do research or surveys, we may use cookies and may combine the information collected by those cookies with your answers.

WHO WE WILL SHARE YOUR PERSONAL INFORMATION WITH

We will share your information with other companies in our Group, who may use it for their own business purposes, as set out in their privacy policy. These purposes may include financial reporting and analysis, strategic planning, the development of customer segmentation and metrics to provide a consistent view of our customer base, research and analytics, to help us source the right products in future and make better product recommendations, more effective targeting of our marketing campaigns, the creation of inspiring content and editorial features, the development of new products and collaboration opportunities with designer brands. It will also be used to provide more tailored marketing by phone, post, email, SMS or any other means (electronic or otherwise) and you expressly agree to such use.

From time to time, we may engage third party business partners to provide information about you or to collect personal information on our behalf. We may also share or match your data with third party business partners to provide you with the products, services or information you ask for or for interest-based advertising. We may pass your information onto one or more of the following organisations: (i) data processing companies, mailing houses and other third party suppliers working on our Group’s behalf; (ii) ad-serving agencies and other advertising intermediaries; (iii) credit reference or fraud prevention agencies, which may keep a record of that information; (iv) research students, universities and other research and development organisations; (v) regulatory bodies, government and enforcement agencies, such as the police.

Every now and again, we receive requests for information from government departments, the police and other enforcement agencies. If this happens, and there is a proper legal basis for providing your personal information, we will provide it to the organisation asking for it.

We collate information about site traffic, sales, wish lists, and other commercial information which we may pass onto third parties, but this information does not include any details which can identify you personally.

WHERE WE PROCESS YOUR PERSONAL INFORMATION

When we use your information as described in this policy, this may involve sending your information outside the European Economic Area (EEA). When we do this, we make sure that appropriate steps are taken to protect your personal information and your rights. By providing us with your personal information, you agree that we may transfer, store and process your information outside the EEA. Governments in certain countries such as the USA have broad powers to access data for security, crime prevention and detection and law enforcement purposes.

MARKETING OPT-IN AND OPT-OUT PROVISION

We offer you the chance to receive news and fashion updates which, depending on your preferences, we will discuss with you by phone or live chat or send to you via email, SMS and/or direct mail. These include alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. You can opt-out of receiving these updates, if you wish.

We, or our third party business partners, may also ask you if you want to receive marketing if you enter a promotion or attend an event thrown or sponsored by us. Other companies in our Group may also pass your personal information to us for marketing use.

Marketing communications you subscribe to will only be sent by our Group.

You have the right to ask us not to use your personal information for marketing. At all times, we will offer you the opportunity to unsubscribe from any service or update to which you have subscribed, if you change your mind. Whenever you receive direct marketing from us, we will tell you how to unsubscribe. Alternatively you can change your marketing preferences by logging into My Account. To opt out of direct mail, please contact our Customer Support by email at gcubeethnicmarketing.com.

HOW YOU CAN ACCESS YOUR PERSONAL INFORMATION AND KEEP IT UP TO DATE

You have the right to see information we hold about you, with some exceptions which are described in the privacy laws. If you would like a copy of your personal information, please contact our privacy officer at gcubeethnicmarketing.com. You will need to pay a processing fee.

You have the right to review and update your personal details. If for any reason you are concerned that the personal information we hold is not correct, please visit our online services and, after logging into the site using the “Sign In” menu on the home page, your personal information will be made available for review and change in the “My Account” section. Only you or, upon your request, our Customer Care team, may access your personal data from our online services using your user ID and password. Information may be changed online within “My Details”, “Shipping Details” and “My Email Preferences”. You can change or delete saved credit/debit card details each time you make a purchase. You will also be able to delete saved credit/debit card details by adding or editing a shipping/billing address. If you change your billing or shipping address while your order is still being processed, the order will be re-processed through security validation checks. If you prefer, you may contact us by email at care@Gcube.com and we will amend your personal details.

SAFEGUARDING YOUR PERSONAL INFORMATION

We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided to us. We have put in place technology and security policies which are designed to protect the personal information we hold about you. We also follow the security procedures that applicable privacy laws require. These cover storing, using and releasing any information you have provided and, as well as measures designed to prevent unauthorised access or use. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use.

WHY WE LINK TO OTHER WEBSITES

Our online services contain hyperlinks to websites that are owned and operated by other organisations. These websites have their own privacy and cookie policies, and we urge you to read them. They control how your personal information is used when you give it to these other organisations or they collect it with cookies. We do not approve any other websites and we are not responsible for any information, material, products or services that are on or accessible through those websites or for the privacy practices of websites run by other organisations. If you use these other websites you do so at your own risk.

HOW WE CAN MAKE CHANGES TO THIS POLICY

We may update this privacy policy from time to time so you may want to check it each time you give us personal information or use our websites.

WHERE AND HOW TO ASK QUESTIONS OR CONTACT US ABOUT THIS POLICY

If you require further information about our privacy policy, please go to the help section of our websites where most of our policies are answered. We welcome your questions, comments and requests about this privacy policy. If you require more information, please contact our privacy officer at gcubeethnicmarketing.com

Cookie Policy

THE COOKIES USED ON OUR ONLINE SERVICES

The cookies we and our business partners use on our online services can be grouped into the following categories:

Essential cookies: Some of the cookies on our online services are essential for us to be able to provide you with a service you have requested. An example of this would be a cookie that enables you to log into your account on the website, or one which allows communication between your browser and the website. Our cookie-preference cookie, described in the section ‘How to reject or opt out of receiving cookies’, is also an essential cookie. You may not be able to use our website without these cookies.

Website functionality cookies: These cookies enable you to browse our online services and use features such as shopping baskets and wish lists.

Website analytics cookies: We use these cookies to measure and analyse how our customers use our online services. An example is counting the number of different people visiting our website or using a particular feature, rather than the total number of times the site or feature is used. This allows us to continuously improve our online services and your shopping experience.

Customer preference cookies: When browsing or shopping online, our online services will remember preferences you make (for example your user name, language or location). This improves your experience and makes your browsing simpler, easier and more personal to you.

Social sharing cookies: When browsing or shopping online, our online services will remember preferences you make (for example your user name, language or location). This improves your experience and makes your browsing simpler, easier and more personal to you.

Interest-based advertising cookies: You will have noticed, when visiting other websites, that you are shown adverts for products and services you may wish to buy. The money made by website owners for showing third-party adverts on their websites often pays for the cost of running the website, and therefore often allows you to use the website without having to pay a registration or usage fee. Like many businesses, we place adverts for our services on a range of our partners’ websites. However, to try and ensure that the adverts you see are relevant to you, we use cookies to collect information about the types of things that interest you, for example websites you visit and your geographic location. Having these cookies does not increase the number of adverts you will be shown, but simply makes the adverts you see more relevant. In addition, they limit the number of times you see an advertisement, as well as helping us measure the effectiveness of our advertising campaigns.

ADVERTISING COOKIES USED ON OUR BUSINESS PARTNERS’ WEBSITES

We place adverts on a number of third-party websites. We use cookies to control how often you are shown a particular advert on those websites, so you do not see the same advert too frequently. We do not collect any personal data within these cookies. To reject our use of these cookies, please refer to your browser settings as set out in the ‘How to reject or opt out of receiving cookies’ section below.

HOW TO REJECT OR OPT OUT OF RECEIVING COOKIES

If you want to delete any cookies that are already on your computer, please refer to the help and support section on your internet browser for instructions on how to locate the file or directory that stores cookies.

Please note that our online services cannot always control third-party cookies stored on your machine from our online services and that setting your cookie preferences with us will not stop those third-party cookies from being stored on your machine. Therefore you must manage these cookies directly with the relevant third party. Please see our ‘Third party cookies’ section below for more information.

Information on deleting or controlling cookies is available at www.aboutcookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

THIRD-PARTY COOKIES

Some of the cookies described above are stored on your machine by third parties when you use our online services. We have no control over these cookies or how the third parties use them. They are used to allow third parties to provide a service to us, for example analytics. For more information on these cookies and how to disable them, please see the individual third party’s privacy policy listed below.

Third Party	Type of cookie	More information and how to opt out
Clever Tap	Analytics This cookie provides anonymized data to allow us to understand user behavior and marketing performance across our Group.	https://clevertap.com/privacy-policy/
Facebook (Atlas)	Interest-based Advertising This cookie executes, delivers and tracks the performance of brand media (display and video) campaigns.	http://www.aboutads.info/choices/#completed
Facebook (Facebook Custom Audience)	Interest-based Advertising This cookie allows us to target the advertising we do on Facebook more effectively by matching data we hold with that held by Facebook.	http://www.facebook.com/about/privacy/
Google (AdWords Remarketing)	Interest-based Advertising This cookie facilitates post-visit messaging to drive return visits.	https://www.google.com/settings/u/0/ads/authenticated?hl=en
Google (Google Analytics)	Analytics This cookie provides anonymized data to allow us to understand user behavior and marketing performance across our Group.	https://tools.google.com/dlpage/gaoptout
Google / Double-Click (Channel Intelligence)	Interest-based Advertising This cookie facilitates the tracking of performance related to Google Shopping.	https://www.google.com/settings/u/0/ads/authenticated?hl=en
Google / Double-Click (Double-Click DPA)	Interest-based Advertising This is a management solution used to track the effectiveness of different advertising campaigns which are delivered to different audiences	https://www.google.com/settings/u/0/ads/authenticated?hl=en
Google / Double-Click (Double-Click Floodlight)	Interest-based Advertising This cookie allows us to target the advertising we do on third party websites more effectively.	https://www.google.com/settings/u/0/ads/authenticated?hl=en
Microsoft (Bing)	Interest-based Advertising Bing allows us to build lists of users who have searched for certain terms and clicked on results using their search engines, so that we can target our advertising more effectively.	http://choice.microsoft.com/en-GB/opt-out

Shipping policy

Shipping inside India is free of cost an order value greater than Rs.999/-, We use reputed couriers like Blue Dart, First Flight to ship the products that are completely insured and reliable.

If your order has multiple products with different dispatch dates, we would have all the products shipped as one shipment, once all products in your order is ready. However, if you wish to receive some products earlier, please email us with your order tracking number, We shall do the needful.

Generally for Cash On Delivery orders, the couriers call you before delivery. In case you are not available during delivery, you could call them back and arrange for re-delivery or you can pick it up from their location. We are not responsible for any delay caused by any unforeseen time lags by the courier companies in delivering the parcels to the customer, or if the customer is not available at the time of delivery.

Shipping Charges Calculator (INR)

Order Value	Quantity	Shipping Cost (Apparel)	Meters	Shipping Cost (Fabric)
Less than Rs.999	1 QTY	Rs.200	1-5	Rs.200
Less than Rs.999	2 QTY	Rs.230	6-7	Rs.230
Less than Rs.999	3 QTY	Rs.260	8-9	Rs.260

 

 

Shipping & Delivery

We ship to any US address as well as provide International Shipping to almost all over the world. Please see our Shipping Policy for the country list and prices. All orders for international deliveries are subjected to our Terms and Conditions. We do not deliver to PO Boxes.

Shipping charges are applicable on every transaction. Sometimes shipping charges are fully or partially waived based on the promotions.

All delivery deadlines will depend on address details supplied and stocks present at the time of dispatch. If there are any discrepancies in your order we will contact you, so please be sure to provide the correct contact numbers with area codes, as well as an email address.

We will try to deliver all orders received, however, if you are not at home, a card will be left and the parcel will be delivered to a neighbor, or returned back to the depot. It is your responsibility to collect it or arrange for re-delivery.

If a parcel is returned as undelivered we will offer a refund only for the items. If you still require the parcel to be resent, a further shipping charge will be applicable.

In some cases, if you are not reachable or are unavailable at the given address for more than 7 days, the courier company will destroy the parcel. In such cases, we would not be responsible for the parcel. No refund claims would be entertained in such scenarios.

Furthermore, we strongly suggest such a situation be avoided as it will create wastage which goes against our goal to minimise wastage.

We are not liable to you with respect to any delays or failure to deliver a product due to circumstances beyond our reasonable control, including, but not limited to, delay or failure caused by adverse weather, strikes or transport problems.

We are not liable to refund any payments due to late delivery, if the consignment does not have a complete and accurate address, pin code and telephone number of the customer.

We are not liable to refund any payments for late delivery due to delays caused during customs clearance process or caused by acts or omission of your details to other regulatory agencies.

Local Alterations Charges Reimbursement Details :

 

• Customers are recommended not to go for local alterations unless they receive a confirmation mail from the Gcube nx customer care team.
• Customers are recommended to not go for local alterations until they receive a confirmation mail from the Gcube nx customer care team. In such cases, EthnoVogue is not liable to refund the payments.
• Local alterations reimbursement is up to 30 USD per product or a maximum of 50% of the product cost, which-ever is lower. USD is converted to the currency in which it is paid.
• Alteration charges will not be reimbursed unless the alteration receipt is submitted. To do so, customers are requested to email gcubeethnicmarketing.com along with an attachment of the alterations receipt.
• Gcube nx reserves all rights to finalize the alteration charges before the reimbursement.

CLEARANCE SALE

The products ordered in Clearance Sale cannot be canceled once an order is placed.

INTERNATIONAL ORDERS

• Some countries have import restrictions on certain products or materials. The customer is responsible for checking with the local customs authorities before placing an order for international delivery. Gcube nxwill not be held responsible for any delay or failure in the product reaching you due to any customs, legal or regulatory restrictions. We may at our discretion, refuse to process an order for any product if we believe that the delivery may be subject to any restrictions in the destination country.
• Please note that we will be complying with the English law on data protection, privacy, and marketing which may differ from the law under the jurisdiction of the country the product is being delivered to. We will store and process your personal data in accordance with our Privacy Policy.
• All prices are quoted inclusive of local taxes(VAT) and customs duty for shipments to the USA, UK, Europe, and Canada. Hence customers in these countries are not required to pay further taxes and duty at the time of delivery at their doorsteps. In case of shipments to other countries, prices are quoted and products are sold by us on a Delivery
• Duty Unpaid (DDU) basis. Hence customers in countries other than the USA, UK, Europe, and Canada may have to pay a customs fee and or import duty before the product can be delivered. Further taxes, fees or levies may also be payable depending on the local laws under the jurisdiction of the country being delivered to. We cannot take any responsibility for this and it is your duty to check if any additional costs for international delivery to your preferred jurisdiction is applicable before placing the order.
• Where prices are quoted without taxes and customs duties, the customer is not entitled to tax or customs duty refunds. The price displayed for goods and services remains the same regardless of the country of delivery.
• International Payments may be made by any of the methods indicated on our website in the chosen currency. The settlement would also happen in the said currency. You may be charged a processing fee by your card issuer in case you don’t choose to pay in your local currency. Please check the same with your issuing card bank or society.

Customer Support:

• To email our customer support team for any clarifications, please Click Here
• Any complaint with regard to damage, stains, stitching or any other, should be reported to our customer service team within 24-48 hrs of receipt of the products. Customers are requested to share a few digital pictures of the returning product to help us examine the merchandise and provide quicker resolution.

Cancellation Policy

CANCELLATION POLICY :

Cancellations within 24 hours will be accepted by Gcube, by contacting the customer care team via call, email .

Product change will not be entertained after 24 hours from the time order was placed

Any specially made product or custom designed product including Designer Products & Design It Yourself (DIY) products cannot be cancelled once an order is placed.

Cancellation within 24 hours can be reimbursed in the form of refund or store credits.

Customized products are not eligible for cancellations post 24 hours

 

The refund will be reimbursed in the form of store credits only.

Customization charges are non refundable for cancellation requests raised post 24 hours from the time of ordering.

Products ordered in Clearance sale are not eligible for cancellation

Gcube holds the right to intimate the customer in case of non availability of any product from manufacturers end, and can take a product change request then, else cancel the product and issue store credits.

Terms & Conditions

PLEASE READ THEM CAREFULLY BEFORE PLACING YOUR ORDER. BY USING THIS WEBSITE AND/OR PLACING AN ORDER YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET OUT BELOW

• These terms and conditions set out the basis on which you can use our website, call centre and stores to place orders for items from Fashionista Retail Private Ltd. All payments would be made to Fashionista Retail Private Ltd. By ordering/purchasing goods from www.Gcube.com you are deemed to have understood and accepted these terms.
• We may contact you for marketing purposes by email or telephone with relevant offers.

ORDER PROCESS

• Our display of products on our website is an invitation and not an offer to sell those products to you.
• An offer is made when you place the order for your products. However, we will not have made a contract with you until we accept your offer (see point 5 below).
• You can make payment by various options available, including Credit / Debit card, Net banking, PayPal, COD,etc., Some of these options are limited to certain countries only. Not all options are available in all E-stores.
  Products are subject to availability with our vendors. In case of non availability of product / Products you may choose to
  1. Accept a partial / full refund or take it as store credit in your Gcube account
  2. Refunds can be made to the same account
  3. In case of price difference the amount can be refunded to your bank or can be issued as store credit.
• Ensure you enter a correct email address and we would send you an order acknowledgement email and order update email(s).
• Unless we have notified you that we do not accept your order or you have cancelled it, order acceptance and the creation of the contract between you and us will take place at the point the products you have ordered are dispatched from our warehouse to be delivered to the address you have given us. It does not take place until that stage, even though we may have debited your card (see 3 above) or we have sent acknowledgement emails (see 4 above).
• The contract will be formed at the place of dispatch of the products.
• All orders that you place on this website will be subject to acceptance in accordance with clause 5 above of these terms and conditions.
• Gcube offers occasional discounts on customization of products, the discount codes applied would only work for base product. Discount may work on customization and accessories added along with base product.

WARRANTIES

Except as may be specifically provided, we make no warranties, representations, statements or guarantees (whether express or implied) with respect to use of our website or any of the Products sold by us.

PAYMENT

• We accept all major credit cards / debit cards and through Paypal.
• For security purposes your billing name and address must match that of the Credit/Debit card used for payment. We reserve the right to cancel and refund any order that does not match this criteria.
• The price displayed for goods and services remains the same regardless of the country of delivery. For International shipping depending on the country of delivery there may be Customs Duty & Taxes as explained in the International Delivery Clause.
• A shipping charge will be applied at checkout, unless stated in any promotional offer
• Estimates of shipping charges are an approximation of charges to you, and they are based on the anticipated amount to be paid to shippers. It is possible that the amount may vary based on the package weight, dimensions, destination etc.,For compliance of customs law for various countries and to avoid hassle for duties to you, we provide a minimum dollar / pound for each free product which is being shipped along with your order.
• They are provided strictly for reference purposes.

SHIPPING & DELIVERY

• We ship to any Indian address as well as provide International Shipping almost all over the world. Please see our Shipping Policy for the country list and prices. All orders for international deliveries are subject to our Terms and Conditions. We do not deliver to PO Boxes. To ensure hassle free shipping, facilitating payments, facilitating returns, international deliveries in the UK and US are processed by us through our business facilitators, M/s. Gcube.com Inc in the US and M/s. Pioneer Trading Limited in the UK (“Business Facilitators”).
• A shipping charge is applicable for every international shipment. Sometimes Shipping charges are fully or partially waived for international shipping based on the promotions.
• All delivery deadlines will depend on address details supplied and stocks being present at time of dispatch. If there are any discrepancies in your order we will contact you, so please be sure to provide correct contact numbers with area codes, as well as an email address.
• We will try to deliver all orders received, however if you are not at home a card will be left and the parcel will be delivered to a Neighbour, or returned back to the depot. It is your responsibility to collect it or arrange re-delivery at your cost.
• If a parcel is returned as undelivered we will offer a refund for the items only. If you still require the parcel to be resent a further shipping charge is payable by you.
• In some cases, if you are not reachable unavailable at the given address for more than 7 days, the courier company would destroy the parcel. In such cases, we would not be responsible for the parcel. No refund claims would be entertained in such scenarios.
• We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes, custom clearances, transport problems, for delays caused by acts or omissions of your details or other regulatory agencies.
• We are not liable to pay refund for late delivery if the consignment does not have a complete and accurate address, post code and telephone number for the customer.
• We are not liable to pay refund for late delivery due to delays during custom clearance process. Or for delays caused by acts or omissions of your details or other regulatory agencies.

Local Alterations Charges Reimbursement Details :

• Customers are supposed to get in touch with the customer care team to get the approval for alterations if any, before they proceed with any local alterations
• Customers are recommended not to go for local alterations unless they receive a confirmation mail from the Gcube customer care team.
• Local alterations reimbursement is upto 30 USD per product or maximum of 50% of the product cost which-ever is lower
• Alteration charges will be reimbursed unless the alteration receipt is submitted, in to do so customers are requested to email gcubeethnicmarketing@gmail.com and the attachment of the alterations receipt.
• Gcube reserves all rights to finalize the alteration charges before the reimbursement

CANCELLATION

• If, for any reason, you wish to do so you have the right to cancel any order you have placed. This should happen within 24 hours of placing an order.
• You can email us on gcubeethnicmarketing@gmail.com for any cancellation request. Cancellation requests are not accepted through phone or online chat services.
• Products ordered in Clearance / discount / promotional sale cannot be canceled once an order is placed.
• Any specially made product or custom designed product including Designer Products & Design It Yourself (DIY) products cannot be canceled once an order is placed.
• Once an order is canceled, you could opt to get full refund of the value of the transaction or opt to get a full redeemable gift voucher.

CLEARANCE SALE

The products ordered in Clearance Sale cannot be canceled once an order is placed.

INTERNATIONAL ORDERS

• Some countries have import restrictions on certain products or materials. You are responsible for checking with local customs authorities before placing an order for international delivery. We cannot accept any responsibility for any delay or failure in the product reaching you due to any customs, legal or regulatory restrictions. We may at our discretion refuse to process an order for any product if we believe that delivery may be subject to any restriction in the destination country.
• Please note, we will be complying with English law on data protection, privacy and marketing which may differ from the law in the jurisdiction of delivery. We will store and process your personal data in accordance with our Privacy Policy.
• All prices are quoted and products are sold by us on a delivery duty unpaid basis. You may have to pay a customs fee or import duty before the product can be delivered to you. Further taxes, fees or levies may also be payable depending on the local laws of the jurisdiction of delivery. We cannot take any responsibility for this and it is your duty to check any additional costs of international delivery to your preferred jurisdiction before placing an order.
• Where prices are quoted without taxes and custom duties, customer are are not entitled to tax or customs duty refunds. The price displayed for goods and services remain the same regardless of the country of delivery.
• International Payments may be made by any of the methods indicated on our website in the currency you have chosen to pay. The settlement would happen in the chosen currency. You may be charged a processing fee by your card issuer incase you dont chose to pay in your local currency .Please check the same with your issuing card bank or society.
• All Terms & Conditions apply.
• Please note that we have appointed agents to act as Intermediaries in US and UK. The Intermediaries would be would render services such as arranging and facilitating supply of products, collecting payment, marketing services and acting as return centers.

ORDER DELAY / CANCELLATIONS DUE TO DELAY

• Gcube ethnic fashion products are made by artisans, weavers, craftsmen and manufactures across the subcontinent. Each of the ethnic fashion items are carefully made after a series of processes which requires multiple tasks like weaving, dyeing, pattern making, embroidery, tailoring etc. Given the complexity in production, occasionally a product may not be produced as per the output expected and so we may seek your approval for . This may result in your order getting delayed.
• Incase our garment construction expert team notices that the measurements you have provided is not right or if there is a variation then we may approach you to cross check the measurements again. The time taken for this measurements recheck may delay an order.
• At any point of time during the garment construction process it cannot be canceled.

RETURNS

• Our focus is to avoid returns and in order to learn the root cause we may ask for pictures of some made to measure items and improve our quality in order to avoid any future possible errors. At the same time we want your experience with us to be positive and care free and so we have an Easy Return Policy.
• All items except Custom designed outfits including Design It Yourself (DIY) items and Designer items can be returned.
• Returns need to be applied through our Return Authorisation Form(RAF). The warehouse location address for returns is mentioned in the RAF Form.
• The RAF Return Request must be filed within 7 days of receipt of the item. Our system would not allow you to file the return request after 7 days. Please use the same login credentials which you had used at the time of placing your order.
• For queries regarding alterations, please avoid using RAF form.
• Returns to be made mandatorily through local post only.

REFUNDS

• Refunds are processed within 7 days of receipt of any returns & verification.
• A refund can be issued by using the same means of payment as you used for the initial transaction.
• During peak periods such as Sales or Festive periods processing returns may be slightly delayed.
• The refunds would be processed, only if the product has tags intact and is in the same condition in which it was delivered to you.
• Refunds will not exceed more than the product value.
• Upon receipt of the returned goods to our Indian returns center, we perform a mandatory sanity check on the returned goods & post which refunds are processed in the form of store credits/refunds*. This process usually takes 2-3 weeks based on the local postal services used for returning the items. Therefore we appreciate your cooperation.
• Gcube is not liable to reimburse the cost of any lost shipments that may have occurred while returning goods to our return center.
• EMI – Refunds for orders placed under EMI option will be processed based on the product cost/order cost.
• Paytm – Refunds for orders placed using Paytm will be processed back to your Paytm accounts that were used during the time of purchase.

 

 Copyrights

Privacy Policy:

We respect your privacy and are committed to maintaining it. When you shop on this Website, you would be asked for some Personal Information such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and password.

We may also collect information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on. We may collect this information even if you do not register with us. None of this data is of a personal nature and will help us improve the quality of our service.

How we use the information we collect:

• Processing your orders
• Administering your account
• Improving the website’s performance by analysing statistical data

If you consent, to notify you of products or special offers that may be of interest to you. You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999.

We would not release your Personal Information to any company outside for mailing or marketing purposes.

We use ‘Cookies’ to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping cart at any time. ‘Cookies’ are tiny text files which our Website places on your computer’s hard drive to store information about your shopping session and to identify your computer. `Cookies` cannot harm your computer and do not contain any personal or private information.

We do not hold any of your credit card information. This information is securely collected by our authorised payment gateways. With the industry’s most-advanced encryption, fraud prevention and protection policies, our payment gateways are dedicated o keeping your account safe and secure. Once your information reaches our payment gateways it resides on a server that is heavily guarded both physically and electronically.

Safe Shopping:

We have taken several steps to ensure that payments made on Gcube are safe and secure. At no point will anyone from Gcube ask you to share your Credit Card, Bank Account details via email or call unless required only in case of manual verification to proceed with your order (during address mismatch, incomplete information, etc..)